Minimum Professional Cleaning & Downtime Charges

Certain passenger-caused conditions may result in unavoidable base costs to CR West LLC, including vehicle removal from service, professional vendor minimum charges, dispatch and coordination costs, and associated lost revenue, regardless of the extent of visible damage.

Accordingly, the Client acknowledges and agrees that the following minimum charges represent reasonable, good-faith estimates of the Company’s actual costs and operational losses, are compensatory in nature, and are not penalties:

General excessive mess or persistent odor requiring professional cleaning: minimum $250

Bodily fluids, biohazard conditions, or contamination requiring specialized sanitation: minimum $500

Smoking, vaping, or smoke residue requiring odor remediation: minimum $300

These minimum charges apply only when professional cleaning or remediation is reasonably required, and reflect standard industry vendor minimums and vehicle downtime costs. These amounts do not limit the Company’s right to recover additional actual costs or lost revenue incurred beyond the stated minimums.

The Client authorizes CR West LLC to charge the payment method on file for any applicable cleaning, remediation, or downtime charges incurred under this policy, including charges processed after completion of service.

This policy is governed by Utah law and is incorporated by reference into applicable bookings, reservations, and signed agreements with CR West LLC.